At GNG.ae, we strive to ensure your complete satisfaction with your purchase. If you need to initiate a return, please review our updated return policy below:

1.Eligibility for Returns:

   – Items must be in unused, untampered condition, and with the original packaging.

   – Please ensure that the product labels, storing conditions, and ownership period guidelines are followed.

2.Return Period:

   – You have 14 calendar days to initiate a return from the date of receiving the product.

   – Returns will not be accepted after the 14-day period.

3.Return Process:

   – Contact our customer support team at info@gng.ae within the 14-day return period.

   – Provide your order details and reason for the return.

   – Our team will guide you through the return process and provide shipping instructions.

   – Once the return shipment cost has been received, we will generate the shipping return slip for the return/exchange of products.

4.Refunds:

   – After we receive and verify the returned item, refunds will be processed.

   – Refunds will be issued within 15 working days using the original payment method.

   – Please note that transaction fee deductions may apply for refunds on damaged items.

5.Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact us immediately.

   – Provide detailed information, and if possible, include photos of the item.

   – We will work with you to provide a suitable resolution, such as a refund, replacement, or repair.

6. Changes to the Return Policy:

   – Our return policy may be updated periodically, and any changes will be posted on our website.

For further information or assistance regarding our Return Policy, please reach out to our customer support team at info@gng.ae.

Last updated: June 15, 2023