Thank you for shopping at GNG, your trusted online store. We value your satisfaction and aim to provide a seamless shopping experience. In the event that you need to cancel your order, please review our cancellation policy below.

1.Eligibility for Order Cancellation: 

 Orders can be canceled if they meet the following criteria:

– The order has not been shipped or dispatched from our warehouse.

– The product is not customized or personalized.

– The cancellation request is submitted within 24 hours of placing the order.

   2. How to Cancel an Order:

– To request a cancellation, please contact our customer support team:

– Call us at  +971 54 354 3544.

– Email us at info@gng.ae.

– Use the “Contact Us” form on our website.

3.Refund Process:

   – If your cancellation request meets the eligibility criteria, we will initiate the refund process.

   – The refund will be processed using the original payment method.

   – Please allow for a reasonable processing time, as refund availability depends on your payment provider’s policies.

4.Exceptions and Conditions:

   – Shipped or dispatched orders are not eligible for cancellation. Please refer to our return policy in such cases.

   – Customized or personalized items cannot be canceled unless there is a manufacturing defect or error on our part.

   – Refund amounts may be adjusted to account for discounts or promotional pricing applied to the original order.

5.Policy Changes:

   – GNG reserves the right to modify or update this cancellation policy without prior notice.

   – Any changes will be effective immediately and posted on our website.

If you have any further questions or concerns regarding our cancellation policy, please contact our dedicated customer support team at +971 54 354 3544. or via email at info@gng.ae.

Thank you for choosing GNG.